Frequently Asked Questions
Everything you need to know about your PDPAOLA jewelry experience.
What materials are used in PDPAOLA jewelry?
Our jewelry is crafted using high-quality materials including 925 Sterling Silver, 18K Gold plating, and carefully selected semi-precious stones and zircons.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons.
Does the jewelry come with a warranty?
Yes, all PDPAOLA pieces are covered by a 3-year warranty that protects against any manufacturing defects from the date of purchase.
How should I care for my jewelry?
To maintain the shine, avoid contact with water, perfumes, and chemicals. Store your pieces in a dry place, preferably in the provided PDPAOLA pouch.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' options depending on your region.